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1. What is the right of withdrawal (Widerrufsrecht)?
According to § 355 BGB and § 312g BGB, consumers have the right to withdraw from a purchase within 14 days without giving any reason, provided that the purchase was made as a distance contract, e.g. via online shop or mail order (Fernabsatzgeschäft).
Official statutory wording – information on the right of withdrawal (Belehrung)
This instruction on the right of withdrawal (Widerrufsbelehrung) must be displayed:
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on a separate page in your online shop,
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before the order is placed,
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and again within the order confirmation.
Model wording of the Widerrufsbelehrung (updated in line with the law):
Instruction on the Right of Withdrawal (Widerrufsbelehrung)
Consumers have the following right of withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
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on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
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In the case of partial deliveries, the relevant date is the date of receipt of the last partial delivery.
To exercise your right of withdrawal, you must inform us
NameofthecompanyName of the companyNameofthecompany
AddressAddressAddress
TelephonenumberTelephone numberTelephonenumber
E−mailaddressE-mail address
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract …
(In the full statutory model text, this sentence is normally completed, e.g. “… to withdraw from this contract.”)
The authors and editorial team of the website strive to provide accurate information based on thorough research and multiple sources. Nevertheless, errors may occur or some details may be incomplete or not fully verified. Please consider this information as an initial guide only and always consult a qualified lawyer, consumer advice centre or the competent authorities for binding and up-to-date legal advice.
