Elterntelefon Hotline – 0800 111 0 550
The Elterntelefon is a free and confidential support hotline for parents and legal guardians who feel stressed, overwhelmed, or are facing challenges in raising their children.
Basic information
Free hotline: 0800 111 0 550
Opening hours:
Monday to Saturday, 9 a.m. to 11 p.m.
Language:
Service is mainly available in German
Support in other languages may be available at specific times
Interpreters can sometimes be requested if needed
Website:
Who is this service for?
Parents or caregivers who feel exhausted, discouraged or burnt out
Families experiencing conflicts with children or teenagers
Situations involving tantrums, family tension, shouting, worry, or mental health issues
Parents who feel isolated or do not know who to talk to
What makes Elterntelefon special?
Anonymous – you do not have to give your name
Completely free of charge
No judgement, no blame
Counsellors are trained and experienced in parenting and psychosocial support
Examples of typical call topics
“My child doesn’t listen to me at all – what can I do?”
“I am afraid I might shout or hit…”
“My child is withdrawing and no longer talks to anyone.”
“Relationship problems that are affecting the children.”
“Do I need psychological or professional help?”
Is there a written alternative?
Yes. Parents can also use online counselling via the official website. Messages are confidential and encrypted, which is helpful for those who prefer writing instead of talking on the phone.
