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Telemedicine – Video consultations in Germany: Everything you need to know
Telemedicine has become a core part of Germany’s healthcare system, especially after the COVID-19 pandemic. Video consultations let you speak to a doctor from home without visiting a clinic—benefiting patients, doctors, and health insurers alike.
What is telemedicine or a video consultation?
It is an appointment between you and a doctor conducted online via camera on a phone or computer. During the session, you can:
• discuss symptoms
• review lab results or imaging
• receive an initial medical assessment
• get an electronic prescription (E-Rezept)
• receive recommendations for follow-up or further tests
Is it covered by health insurance?
Yes. Germany’s statutory health insurance, the GKV, generally covers video consultations in full, provided that:
• the doctor uses a licensed and certified platform in line with KBV requirements
• the case is suitable for remote assessment (not for emergencies or situations requiring a physical examination)
Which doctors offer telemedicine?
• General practitioners (Hausarzt)
• Dermatologists
• Internal medicine, cardiology, mental health, pediatrics
• In some cases, gynecology and ophthalmology
When is a video consultation useful?
• for colds or flu-like symptoms
• to renew a prescription for a medication you use regularly
• to discuss test or examination results
• for non-urgent mental health concerns
• for skin conditions that can be clearly photographed
What cannot be done via telemedicine?
• a direct physical examination
• acute emergencies (bleeding, loss of consciousness, chest pain)
• prescribing certain controlled medicines or special compounds
• vaccinations or blood sampling
How to book a telemedicine appointment
• through your doctor’s clinic website
• via appointment platforms, such as:
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Doctolib.de
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Jameda.de
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TeleClinic.com
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ZAVA
• some insurers like TK, AOK, and Barmer also provide their own access routes or platforms
Can you receive an e-prescription (E-Rezept)?
Yes. Doctors can send an E-Rezept digitally—often via an app or email, and frequently as a QR code.
Are video consultations secure?
Yes, as long as they are conducted via approved platforms that comply with GDPR (DSGVO) standards. Sessions are encrypted and are not recorded.
ـ* The website’s writers and editors aim to provide accurate information through extensive research and multiple sources; however, mistakes may occur or some details may be uncertain. Please treat this as initial guidance and consult the relevant authorities for confirmed information.
