The free “Patientenberatung” hotline in Germany – how does it help you?
Have you ever had a problem with a doctor or a health insurance company? Don’t understand a medical decision or letter? Here is where you can get neutral and free support.
“Patientenberatung” is a free and independent advisory service for patients in Germany, known as:
Unabhängige Patientenberatung Deutschland (UPD)
(Independent Patients’ Advisory Service in Germany)
It is partly funded by the state and offers transparent, neutral advice for everyone living in Germany – whether they are insured in GKV, PKV, or are, for example, asylum seekers or refugees.
Call the central number 116 117
→ then press 2
Or call directly: 0800 011 77 22
Available: Monday to Friday, 08:00–18:00
Yes!
Among others in:
Arabic
Turkish
Russian
You can request an interpreter when you call.
It is also possible to arrange a counselling appointment by phone or via e-mail.
| Type of support | Available? | Details |
|---|---|---|
| Understanding medical results or difficult medical terms | Yes | They explain reports and test results in simple language |
| Problems with a bill from a doctor or hospital | Yes | They check the invoice and explain whether it is legally correct |
| Health insurance refuses to pay for treatment | Yes | They help you write an objection (Widerspruch) |
| Choosing a suitable doctor or hospital | Yes | They guide you depending on your city and medical need |
| Reporting a possible medical error | Yes | They explain your legal options and listen to your situation |
| Counselling in Arabic | Yes | Via interpreter or dedicated appointment slots |
They do not act as your lawyer or represent you in court
They do not make their own medical diagnoses
They cannot force insurance companies to change a decision – but they help you to claim your rights and argue your case
| Aspect | Description |
|---|---|
| Service | Completely free of charge |
| Language | German + other languages, including Arabic |
| Type of support | Neutral and independent advice (no commercial or political interests) |
| Target group | Everyone – insured persons, refugees, patients, migrants |
| Phone number | 0800 011 77 22 or via 116 117, then choose option 2 |
The editorial team of this website strives to provide accurate information based on careful research and multiple sources. However, errors may occur or some details may be incomplete or not yet fully confirmed. The information in this article should therefore be considered as an initial point of reference only. For binding and officially confirmed information, please always contact the relevant authorities and professional institutions.
