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The role of IHK apprenticeship advisory services (IHK Ausbildungsberatung) in solving trainees’ problems
In Germany’s dual vocational training system (Duale Ausbildung), the Chamber of Industry and Commerce (IHK) plays a key role not only in registering training contracts and ensuring training quality, but also in supporting trainees and resolving problems during the apprenticeship.
What is IHK Ausbildungsberatung?
It is a free advisory service provided by the IHK for both trainees (Azubis) and companies, aiming to:
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ensure fair and proper training progress
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resolve conflicts within the training company
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support trainees in emergencies or difficult situations
When should you contact them?
| Situation | Practical example |
|---|---|
| Problems with trainer/supervisor or colleagues | insults, exclusion, illegal tasks |
| Poor training quality | no training plan—only simple work |
| Training contract issues | contract not registered—unclear clauses |
| Excessive/illegal working hours | forced overtime without compensation |
| Pay issues | delayed or reduced monthly allowance |
| Want to terminate or change the contract | you want to leave the company and need a legal solution |
| General rights & duties questions | what if I’m sick? do I have vacation rights? |
How does the IHK help in practice?
| Type of support | Details |
|---|---|
| Basic legal guidance | explains your rights under BBiG |
| Mediation between you and the company | neutral meeting to resolve conflicts |
| Support to change the company | help finding an alternative place to continue training |
| Confidential & free | you do not need the company’s permission to seek help |
| Training quality follow-up | checks training content if needed |
How to contact them:
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Find the IHK in your federal state (e.g., IHK Berlin, IHK Hamburg)
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Email them or call by phone
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Book an appointment with the advisory service
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Explain your issue clearly (preferably in writing)
Example: www.ihk-berlin.de → Ausbildung → Beratungsangebote
Important notes:
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The IHK advisory role is independent and neutral.
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Trainees are legally protected when contacting the IHK; the company cannot punish them for it.
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Don’t hesitate to reach out, especially if direct talks with the company didn’t help.
The editorial team strives to provide accurate information through extensive research and reviewing multiple sources. However, errors may occur or some details may be unconfirmed. Please treat this as initial guidance and consult the competent authorities for confirmed information.
